Although Guts is part of the Betsson Group, which is very reputable, the customer reviews are extremely damning and paint a very negative picture.
The amount of sports you can bet on and the very specific odds and markets Guts provides is brilliant.
As is the case with most Betsson Group websites, Guts really isn't creative or generous in the bonus category.
The website and navigation look very new and modern, and all the design elements are carefully crafted, however, the sports betting platform's performance lags a bit depending on your computer's specs.
Guts provides the basic Visa & Mastercard deposit and withdrawal methods, but they also provide reputable e-wallets like Neteller & Skrill, which is always a positive. However, they do take fees on all withdrawals.
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As soon as you arrive on the website, you’ll feel as if you’ve entered a very playful and exciting modern sportsbook. The first page you enter is a very well-designed page that shows the main features of Guts such as their online casino, live dealer service, sportsbook, and poker client.
It does seem as if Guts prioritizes their casino over their sportsbook, as the main menu’s hierarchy has both the casino services before the sports tab. This is not a negative, as Guts’ casino really is beautiful with all the newest games you could dream of playing.
Although it seems the priority is on the casino, Guts’ sportsbook is nothing to scoff at. At first, it can seem a little overwhelming and not as well organized as the rest of the site. Once you get used to the navigation of the platform, everything starts to make sense. The odds and markets are competitive and specific, and there is a plethora of competitions and sports to bet on.
Everything on the website is beautifully designed and meticulously crafted with a lot of effort – that much is evident. That’s not where the worries stem from. Many have complained about the website not paying out winnings and having rigged content (which will always be a contentious complaint in the industry). Although these should be taken with a pinch of salt, when such a common theme emerges from hundreds and hundreds of reviews, then there must be something up.
Upon arriving at the sports tab, you’ll be met with quite a lot of information wrapped around dynamic elements. You’ll see a banner at the very top showing you featured listings and odds boosts. Instead of opting for a sidebar to the left like most sportsbooks, Guts tries to distinguish its layout by having it just below the banner in the middle. This looks a bit awkward, though, as you have to press “browse” to see more sports as they only have 6 menu items.
Apart from the technical elements of the platform, Guts actually has a solid sportsbook. Once you unlock the website’s full potential, you’ll find they have an amazing assortment of sports to bet on, and once you click on an individual game, you can get even more specific markets. They rival the odds and markets of the biggest sportsbooks out there.
It really is a shame that they decide to organize the website as they have. For the casino it works, as players can either search by category or in the search bar for a specific game. But for sports betting it’s imperative you have a well-organized website that players can easily navigate.
Interestingly, Guts fully incorporates esports into their website in quite a unique way. Instead of having each game under the umbrella of ‘esports’, they have each game listed as a separate sport. It could transpire that this is a more efficient way of categorizing esports listings, but it also seems to inflate the offerings that Guts has.
As mentioned above, it seems as if Guts really puts its effort into the casino. It’s presented to you front and center and has a lot of flashy promotions and advertising.
Similar to the sports platform, the navigation of the casino is a bit unique compared to other websites. The navigation menu is slightly disguised in the top banner where you can find new games, slots, table games, and then you can sort the slots by filters like popularity or alphabetical order.
One thing is for sure: the selection of games on Guts’ casino is great. You have modern classics like Bonanza and Book of Dead, or you have seasonal ones such as House of Doom or Wolf Hunters. As for table games, you can find the latest and most updated versions of your favorite classics from software developers like Microgaming, Evolution Gaming, and Netent.
Nowadays, an online gambling company must provide a live dealer service. This is to combat claims of fraud (which is something Guts struggles with) and to show the players that everything is transparent and legitimate.
There are plenty of websites that have a shoddy live dealer service with unenthusiastic dealers and bad navigation in the lobby. However, Guts has the best services from the most trusted third-party companies, so you’ll never feel uncomfortable on the virtual-but-live tables.
The poker tab on Guts’ website is very mysterious. As of writing this (10/27/2020), the only thing visible on this page is a picture of a masked magician and the words “Coming soon. We are working on providing you with an even better poker experience”.
This alludes to the fact that they did, indeed, provide a poker experience at one point. According to our research, Guts is part of the iPoker network, which is the largest online network of poker clients and websites on the Internet.
Although they are rebuilding the client right now, we are excited to see how they reemerge and if it’s a poker client really worth checking out!
As is tradition with all Betsson Group subsidiaries, there are almost no bonuses given to customers by Guts. Some of the websites under Betsson Group give more bonuses than others, but Guts errs on the side of “gives-practically-nothing”.
Annoyingly, Guts puts a “promotions” tab on their website as if they actually offer anything. If you’re not from Canada or New Zealand, you’ll see content on the page, but it’s just trying to entice you to sign up. For example, you’ll be met with a banner that says, “The game is good – a sportsbook that listens”. Listens to what? Why is this on the promotions page?
As mentioned above, the “trustworthy” rating took a serious toll due to the sheer amount of negative comments there are on the Internet about Guts. We take our investigations and research into a sportsbook very seriously, and we find the best way to paint an unbiased picture is to find out what people have to say.
As you can see by the overview on Trustpilot, 78% rate Guts at the worst rank. It is worth noting that discourse on Trustpilot is much more critical than other websites, but that does not mean their complaints aren’t legitimate.
This Reddit post is discussing how they feel as if the algorithm for the casino games has shifted recently. This is purely anecdotal and there is no evidence to back up these claims, but the common sentiment among players is that the algorithm seems particularly against them on this website.
This is a particularly long critique of Guts basically saying that they made it as hard as possible for him to receive his winnings. This can be a common tactic for casinos that don’t have strong finances to actually pay out winners, but a website like Guts is backed by a huge company in Betsson and should not be having any problems at all.
Withdrawals are typically processed within 24 hours, and you should see the updated balance reflected in your bank account between 2-7 business days.
Yes, all slots and table games on Guts can be played with play money instead of real money so that you can get comfortable with a game. Do note that the algorithm significantly changes between play and real money. You can expect to see crazy bonuses and big winnings on play money to entice you to deposit.
For Visa and Mastercard, there’s a 2.5% fee. All withdrawals also have a 2.5% fee.
Guts has a great live chat service for instant responses to queries, or you can email them instead. They don’t, however, have a phone service.
Guts truly has the potential to be one of the best sportsbooks and casinos out there. The design is beautiful and enticing and really attracts newer and younger bettors to start their journey with Guts. On the surface, everything looks great.
However, when you dive in and really get to know the website, you’ll find a lot of flaws such as a lack of bonus offers or a sometimes slow-responding sports betting platform. The cherry-on-top for Guts, their casino, is admittedly quite good. They provide a great selection of slots and the most updated table games. But the allegations of a tougher than usual algorithm sours the experience a little bit.
To top it all off, the fact that a big website like Guts feels like they need to take fees on top of deposits and withdrawals is quite unacceptable.
We would definitely recommend waiting on Guts for a little while. It is still a new website, so there is definitely room for improvement. If they stick true to their words and listen to their customers, then there should be updates and improvements on the horizon.
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